Boeing flight deck design

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Project
We worked with Boeing Concept Center to imagine what a touchscreen flight deck might look like. Our team considered current challenges facing pilots, and designed a map-based system to help pilots track progress and determine the best alternate routes.

Role
Drove the design concept, use case scenario, and interaction design. Project management.

Windows 8 apps (content)

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Project
I worked with the Mail, Calendar, and People product teams to create Windows 8 apps that embrace a modern, quiet interface and a conversational voice and tone.

Role
Owned the content plan for each app, covering the interface text needs, content for customer support, and inspirational content. Wrote all related content.

Windows 8 gestures app

Helping people learn about Windows 8

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Project
Introduce people to key new parts of Windows 8 with an emphasis on being inspirational and reinforcing the brand. My Windows 8 topics included new key touch and mouse interactions, getting to know Windows 8, and the Windows Mail, People, and Calendar apps.

Role
Working closely with my product teams, I wroet all of the user interface text and errors messages. I also analyze research data to determine what people wanted to know about the new system, and then wrote video scripts and created the content for the web pages.

A few examples:  new touch gesturesnew mouse gestures and keyboard shortcuts, a new and improved contact list, Movie Moments FAQ

Custom app for tracking payments

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Project
Improve attendance tracking for Jordanian and Palestinian refugees in a vocational training program. My goal was to create a system the assistant could run without supervision, while improving efficiency and accuracy.

Highlights

  • Conducted in situ field research to identify the best approach.
  • Due to time and budget constraints, turned an existing spreadsheet into a lightweight application using macros.
  • Ran iterative testing with users and taught them to troubleshoot problems. The new system gained them 10 hours a month and was still in use a year later.

Role
All research, design, and implementation

Attendance tracking app